Refund policy

30-Day Returns

We want you and your little one to love your order. If you are not completely satisfied, you can return most items within 30 days of delivery for a refund.

 

Eligibility

Items must be unused, in their original condition and packaging, with all parts and accessories included. For hygiene reasons, opened baby care items that have been used cannot be returned unless they arrived faulty.

 

Damaged, defective or wrong items

If your order arrives damaged, faulty or incorrect, email us within 7 days of delivery with your order number and a photo. We will send a free replacement or a full refund, and you will not need to pay for return shipping.

 

How to start a return

Email sales@shopseali.com with your order number and the item you wish to return. We will reply within 1-2 business days with return instructions and the return address. Please do not send items back without contacting us first, as returns sent to the wrong address cannot be processed.

 

Return shipping

For change-of-mind returns, the customer pays return shipping. Original shipping is free, so nothing is deducted for it.

 

Refunds

Once we receive and inspect your return, we will notify you and issue the refund to your original payment method within 5 business days. Your bank or PayPal may take a few extra days to show the credit.

 

Exchanges

The fastest way to get a different item is to return the original for a refund and place a new order.

 

Cancellations

Orders can be cancelled free of charge before they ship. Email us as soon as possible at sales@shopseali.com.

 

Questions? Contact us at sales@shopseali.com.