Shipping policy

Free shipping to the USA

We offer free tracked shipping on all orders to addresses in the United States. We currently ship within the US only.

Where your order ships from

To bring you better-quality products, most items are shipped directly from our international fulfillment partners' warehouses (mainly in Asia) using express tracked shipping.

Processing time

Orders are processed within 1-3 business days (Monday to Friday). You will receive an email confirmation when your order is placed and another with your tracking number once it ships.

Delivery time

Most orders arrive within 7-12 business days after shipping, so please allow around 2 weeks from the day you order. Delivery times are estimates and can be affected by customs, carrier delays, weather or peak seasons such as the holidays. If an order contains several items, they may arrive in separate parcels.

Tracking

Every order includes a tracking number. Tracking can take 2-4 days to show updates after it is first issued. If you have not received tracking within 5 business days of ordering, please email us at sales@shopseali.com.

Address accuracy

Please check that your shipping address is correct before placing your order. If you spot a mistake, contact us right away and we will try to update it before the order ships. We are not responsible for orders delivered to an incorrect address provided at checkout.

Lost, late or damaged parcels

If your order has not arrived within 20 business days, or arrives damaged, email us at sales@shopseali.com with your order number (and photos for damaged items). We will send a free replacement or a full refund.